LET IT SHINE CLEANING COMPANY LLC
CLEANING SERVICES TERMS AND CONDITIONS
These Terms and Conditions ("Agreement") govern all cleaning services provided by Let It Shine Cleaning Company LLC ("Contractor") to the Client ("Client"). Acceptance of services, signing of a proposal, work order, estimate, service agreement, or scheduling of services constitutes acceptance of these Terms and Conditions.
1. SERVICES PROVIDED
Contractor agrees to provide residential, commercial, and/or industrial cleaning services ("Services") as outlined in the applicable Service Agreement, Proposal, Estimate, Work Order, or Invoice. Services will be performed according to the agreed scope of work and schedule.
Any services requested outside the agreed scope may be billed separately and must be approved by the Client.
2. TERM AND TERMINATION
Either party may terminate recurring services by providing written notice in accordance with any applicable service agreement.
Contractor reserves the right to immediately suspend or terminate services for:
• Non-payment
• Unsafe working conditions
• Harassment or abuse of employees
• Client breach of this Agreement
• Failure to provide access to the property or facility
Termination shall not relieve Client of any outstanding payment obligations.
3. PAYMENT TERMS
Unless otherwise agreed in writing, payment is due upon completion of service for residential clients and within fifteen (15) days of invoice date for commercial or industrial clients.
Past due balances may be subject to:
• A late fee of 5% per month on the outstanding balance
• Suspension of services until the account is brought current
• Collection efforts, including legal action if necessary
Client agrees to pay all reasonable collection costs, attorneys' fees, and court costs incurred in collecting unpaid balances where permitted by law.
4. ACCESS TO PROPERTY OR FACILITY
Client shall provide safe and reasonable access to the property or facility, including access to water, electricity, and all areas necessary to perform the Services.
For residential services, Client authorizes Contractor personnel to enter the property using the access method provided by Client.
If Contractor is unable to access the property or facility at the scheduled time, Client may be charged the full scheduled service fee.
5. PROPERTY PREPARATION
Client agrees to remove excessive clutter, personal items, debris, and trash from areas scheduled for cleaning.
If Contractor personnel must spend additional time preparing the area before cleaning can begin, Contractor reserves the right to charge an additional fee of $50.00 or more depending upon the extent of the additional work required.
6. PETS
For the safety of both employees and pets, Client agrees to secure all dogs and other animals away from the work area prior to Contractor's arrival.
Contractor reserves the right to suspend services if animals create an unsafe work environment.
7. SUPPLIES AND EQUIPMENT
Unless otherwise agreed in writing, Contractor shall provide all cleaning supplies and equipment necessary to perform the Services.
Client shall notify Contractor in advance of any special cleaning requirements, restrictions, or sensitivities.
8. CLIENT RESPONSIBILITIES
Client agrees to:
• Provide a safe working environment
• Comply with applicable safety requirements
• Notify Contractor of known hazards
• Secure cash, jewelry, firearms, sensitive documents, and valuables
• Inform Contractor of any fragile, damaged, or specialty items requiring special care
Contractor is not responsible for loss or damage to unsecured valuables or items not properly safeguarded by Client.
9. VALUABLES AND PERSONAL PROPERTY
Client agrees to secure all valuables, jewelry, cash, firearms, sensitive documents, collectibles, and other high-value items prior to service.
Contractor shall not be responsible for the loss, theft, or disappearance of unsecured valuables, cash, or personal property that has not been properly secured by Client.
The Client releases Contractor from claims relating to missing cash, jewelry, or unsecured valuables unless caused by proven misconduct of Contractor personnel.
10. DAMAGE CLAIMS AND LIMITATION OF LIABILITY
Any claim regarding property damage, missing items, or service quality must be reported within forty-eight (48) hours of service completion.
Contractor shall not be liable for:
• Normal wear and tear
• Pre-existing damage
• Improperly installed items
• Manufacturer defects
• Damage caused by unstable, aged, deteriorated, or improperly maintained surfaces
• Loss of unsecured valuables
To the fullest extent permitted by law, Contractor's liability shall be limited to the lesser of:
• The actual cost of repair or replacement; or
• The amount paid for the affected cleaning service
Contractor shall not be liable for indirect, incidental, consequential, special, or punitive damages.
11. INSURANCE
Contractor maintains General Liability Insurance and Workers' Compensation Insurance as required by law.
Certificates of insurance are available upon request.
12. CANCELLATION AND RESCHEDULING POLICY
Clients must provide at least twenty-four (24) hours notice to cancel or reschedule a scheduled cleaning appointment.
Clients are allowed one cancellation within a six-month period without penalty, even if the cancellation occurs within the 24-hour notice period.
Thereafter:
• Cancellations made less than 24 hours before the scheduled appointment will incur a fee equal to 100% of the scheduled service cost.
• Cancellations made between 24 and 48 hours before the scheduled appointment will incur a fee equal to 50% of the scheduled service cost.
Rescheduled appointments are subject to Contractor availability. If Contractor cannot accommodate the requested rescheduled appointment, the applicable cancellation fee may apply.
13. SERVICE DELAYS
Contractor shall not be liable for delays, interruptions, or failure to perform due to circumstances beyond its reasonable control, including but not limited to:
• Weather conditions
• Natural disasters
• Power outages
• Government actions
• Facility closures
• Labor shortages
• Emergencies
14. PRIVACY AND CONFIDENTIALITY
Contractor values Client privacy and agrees to maintain the confidentiality of Client information. Contractor will not knowingly disclose confidential information except as required by law or as necessary to provide the Services.
Contractor does not sell, rent, or share Client personal information with third parties or affiliates for their marketing purposes. Contractor may share Client information only with trusted service providers who assist in operating the business, such as payment processors, scheduling software providers, customer relationship management (CRM) platforms, or messaging service providers, solely for the purpose of providing and administering the Services.
SMS Consent: Client consent to receive SMS or text messages is not shared with third parties or affiliates for marketing purposes. If Client opts in to receive text messages, Contractor may use Client's mobile phone number to send appointment confirmations, scheduling updates, service reminders, invoices, and other service-related communications. Message frequency may vary. Message and data rates may apply. Clients may opt out of receiving text messages at any time by replying STOP to any message.
15. INDEPENDENT CONTRACTOR
Contractor is an independent contractor and is not an employee, partner, joint venturer, or agent of Client.
16. GOVERNING LAW AND VENUE
This Agreement shall be governed by and construed under the laws of the State of Idaho.
Any dispute arising under this Agreement shall be brought exclusively in the state or federal courts located in Kootenai County, Idaho.
Each party shall bear its own attorneys' fees and costs unless otherwise awarded by a court of competent jurisdiction.
17. ACCEPTANCE
By signing a Service Agreement, Proposal, Estimate, Work Order, Invoice, or by accepting and receiving services from Let It Shine Cleaning Company LLC, Client acknowledges that they have read, understood, and agreed to these Terms and Conditions.